Last updated: May 26, 2026 | English

These Terms & Conditions (“Terms”) explain how you may use our online store and how we handle your purchases. We wrote them to be clear and fair—for customers in Bangladesh and for international buyers where we offer delivery or payment options.

1. Introduction

Our platform helps you browse products, create an account, place orders, pay securely, and receive deliveries. These Terms apply to all visitors, registered users, and purchasers—including customers in Bangladesh and other countries where we make products or services available.

2. Acceptance of Terms

By accessing our website, creating an account, or completing checkout, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use our services. Where you place an order on behalf of a business, you represent that you have authority to bind that business to these Terms.

3. Eligibility to Use the Platform

You may use our platform if you:

• Are at least 18 years old, or the age of majority in your jurisdiction
• Have the legal capacity to enter into a binding contract
• Are not restricted from receiving products or services under applicable law
• Provide accurate registration, contact, and order information

4. Account Registration & Responsibilities

4.1 Account registration

Some features—such as order history, saved addresses, or faster checkout—may require an account. Please provide current, complete, and accurate information and keep your profile up to date.

4.2 Your responsibilities

You are responsible for:

• Keeping your login credentials confidential
• Activity that occurs under your account until you notify us of unauthorized access
• Promptly reporting suspected security incidents
• Maintaining a valid phone number and email for order, delivery, and payment updates

5. Accuracy of Information

Accurate shipping addresses, contact numbers, and payment details help us deliver on time—especially across districts, courier zones, and international destinations. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information you provide, though we will try to assist where reasonably possible.

6. Product Information, Pricing & Availability

6.1 Product information

We work to display accurate descriptions, images, specifications, and stock status. Minor variations in color, packaging, or appearance may occur. Products may be discontinued or limited without prior notice.

6.2 Pricing & currency

Prices are shown in the currency indicated at checkout (for example, BDT or another supported currency). Applicable taxes, shipping, and fees are presented during checkout where possible. Prices may change before you complete payment; your order price is generally the amount confirmed at checkout. Obvious pricing errors may be corrected, and affected orders may be cancelled with a refund of amounts paid.

7. Marketplace & Fulfillment Partners

Some products may be sold and fulfilled directly by us; others may be offered through authorized partners, vendors, or logistics providers where our platform supports that model. Product listings indicate the seller or fulfillment context where relevant.

We remain responsible for your checkout experience, payment processing through our platform, and customer support channels described on our website, unless a specific listing clearly states that a partner is the seller of record for that item. Partner-specific obligations (such as warranty handling for partner-listed goods) will be described on the product page or at checkout where applicable.

8. Orders & Acceptance

When you place an order, you make an offer to purchase subject to these Terms. We may accept, decline, or cancel orders for reasons including stock availability, suspected fraud, shipping restrictions, export controls, pricing errors, or legal compliance. Order confirmation by email, SMS, or in your account generally means acceptance, unless we notify you otherwise.

9. Payment Terms

9.1 Payment methods

We support payment methods shown at checkout, which may include cards, mobile financial services (such as bKash, Nagad, or similar services where available), digital wallets, cash-on-delivery (COD) in eligible areas, and other locally or internationally supported options through authorized payment partners.

9.2 Billing authorization

You authorize us and our payment processors to charge the total order amount disclosed at checkout, including product price, shipping, taxes, and applicable fees. You confirm that you are authorized to use the selected payment method.

9.3 COD & verification (Bangladesh)

Where COD is offered, payment is due upon delivery according to courier procedures. We or our delivery partners may contact you to verify orders, addrespriyos.shopability before dispatch. Repeated failed delivery attemptpriyos.shopwithout valid priyos.shoppriyos.shop reason may affect future COD eligibility.

9.4 International payments

Cross-border orders may be subject to card issuer rules, currency conversion, and additional verification. You are responsible for any foreign transaction fees charged by your bank or payment provider unless stated otherwise at checkout.

9.5 Fraud prevention & chargebacks

We may verify transactions, request additional information, delay shipment, or cancel orders that appear fraudulent or unauthorized. Chargeback abuse is prohibited—including filing false disputes for delivered goods or approved refunds. We may investigate chargebacks, share relevant records with payment providers, suspend accounts, and pursue recovery where permitted by law.

10. Shipping & Delivery

Delivery estimates shown at checkout or on product pages are good-faith estimates, not guarantees. Actual timing may vary because of location, courier capacity, weather, holidays, remote areas, or events outside our reasonable control.

10.1 Domestic delivery (Bangladesh)

We deliver to addresses within supported areas in Bangladesh. Rural or hard-to-reach locations may require additional time. Please ensure your mobile number is reachable for courier coordination and COD collection where applicable.

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10.2 International shipping

Where international shipping is available, transit times, carrier selection, and product eligibility depend on destination regulations. Some items cannot be shipped to certain countries due to law, carrier rules, or product restrictions.

10.3 Customs, duties & import charges

For cross-border shipments, you may be responsible for import duties, taxes, customs brokerage, and compliance with local import laws. Customs delays or seizures are generally outside our control, though we will provide reasonable shipment documentation where available.

11. Returns, Refunds & Cancellations

11.1 Returns & refunds

Eligibility for returns and refunds depends on product type, condition, and our published return policy on the website. Items should normally be unused, in original packaging, and returned within the stated window—unless defective or not as described. We will process approved refunds to the original payment method where practicable.

11.2 Cancellations

You may request cancellation before shipment. After dispatch, a return may be required instead. We may cancel orders and refund payments when products are unavailable or when required by law or these Terms.

12. Promotions & Discount Codes

Promotions, coupons, and discount codes are subject to published terms, expiry dates, usage limits, and product exclusions. Unless stated otherwise, offers cannot be combined, are non-transferable, and may be withdrawn if used in violation of promotion rules or these Terms.

13. Electronic Communications

By creating an account or placing an order, you consent to receive electronic communications from us, including order confirmations, shipping updates, account notices, security alerts, and—where permitted—service or promotional messages. You may opt out of marketing emails using unsubscribe links or account settings where available; transactional messages related to your orders may still be sent as needed to fulfill our services.

You agree that electronic records (including emails, SMS, and in-app notifications) may satisfy legal notice requirements where electronic communication is permitted by applicable law.

14. User Conduct & Prohibited Activities

To keep our platform safe and reliable, you agree not to:

• Use the platform for unlawful, deceptive, or abusive purposes
• Interfere with security, servers, APIs, or networks
• Operate bots, scrapers, crawlers, or bulk automation without our written permission
• Attempt credential stuffing, account takeover, or inventory hoarding through automated means
• Copy, scrape, or redistribute content or product data without authorization
• Submit false orders, fraudulent chargebacks, or misleading reviews
• Circumvent purchase limits, regional restrictions, or promotion rules
• Harass staff, customers, or partners through our channels

15. Intellectual Property Rights

Website content—including trademarks, logos, text, graphics, product listings, software, and design—is owned by us or our licensors and protected by intellectual property laws. You receive a limited, non-exclusive, revocable license to access the site for personal shopping purposes only.

Reservation of rights: No rights are granted except as expressly stated in these Terms. All rights not expressly granted are reserved by us and our licensors.

15.1 Copyright, trademark & counterfeit reports

If you believe content on our platform infringes your copyright or trademark, or if you suspect counterfeit goods, please contact legal@priyos.shop with:

• Identification of the work or mark and proof of ownership or authorization
• The URL or product listing in question
• Your contact details and a good-faith statement regarding accuracy

We may remove or restrict content while reviewing complaints and may request additional information. Repeat infringers may have accounts terminated where appropriate.

16. User-Generated Content, Reviews & Submissions

If you submit reviews, ratings, photos, questions, or other content, you grant us a non-exclusive, royalty-free license to use, display, and moderate that content for operating and improving the platform. You represent that your submissions are truthful, lawful, and do not infringe third-party rights. We may remove content that violates these Terms or community standards.

17. Third-Party Services & Links

Our platform may integrate payment, logistics, analytics, or social services operated by third parties. Those services are governed by their own terms and privacy practices. We are not responsible for third-party websites or apps you access through links on our store.

18. Limitation of Liability

To the extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages—including lost profits, data loss, or business interruption—arising from your use of the platform or purchase of products, except where such limitations are prohibited.

For any claim relating to a specific order, our total liability is limited to the amount you paid for that order, except where mandatory consumer protection law requires a higher minimum. Nothing in these Terms reduces rights you cannot waive under applicable consumer law.

19. Disclaimer of Warranties

Except as required by law, products and services are provided on an “as is” and “as available” basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement where disclaimers are permitted. Manufacturer warranties, where applicable, are described on product pages or packaging.

20. Indemnification

You agree to indemnify us against claims and reasonable expenses arising from your breach of these Terms, misuse of the platform, or violation of law or third-party rights—except to the extent caused by our gross negligence or willful misconduct.

21. Service Availability

We aim to keep the platform available, but maintenance, upgrades, technical issues, or external disruptions may cause temporary interruptions. We will use reasonable efforts to restore service promptly.

22. Suspension & Termination

We may suspend or terminate access if you violate these Terms, engage in fraud or chargeback abuse, or create risk to our business or other users. You may close your account by contacting support. Provisions that should survive termination (including payment obligations, intellectual property, liability limits, and dispute terms) remain in effect.

23. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

24. Export Control & Sanctions Compliance

You agree to comply with applicable export control, trade, and sanctions laws. You may not use our services if you are located in, ordinarily resident in, or subject to comprehensive sanctions in a restricted jurisdiction, or if you are listed on applicable government restricted-party lists. We may refuse or cancel orders that would violate export or sanctions requirements.

25. Accessibility

We are committed to improving accessibility so more customers can shop independently. We work to support keyboard navigation, readable typography, and semantic structure on key pages. If you encounter accessibility barriers, contact support@priyos.shop and we will try to assist you promptly.

26. Governing Law & Jurisdiction

26.1 Bangladesh customers

For customers in Bangladesh, these Terms are intended to be interpreted under the laws of Bangladesh, without regard to conflict-of-law rules that would apply another jurisdiction’s laws—except where mandatory consumer protections require otherwise.

26.2 International customers

If you access our services from outside Bangladesh, you are responsible for compliance with local laws governing your purchase, import, and use of products. Where mandatory laws in your country provide non-waivable consumer rights, those rights apply to the minimum extent required and prevail over conflicting Terms provisions.

27. Dispute Resolution

We want to resolve concerns fairly and quickly. Please contact customer support first so we can review your order or account issue. If we cannot resolve a dispute informally, it may be referred to competent courts or dispute mechanisms permitted under applicable law in Bangladesh or your place of residence where mandatory consumer rules apply.

28. Force Majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, war, civil unrest, government actions, utility failures, labor disputes, supply chain disruptions, or failures of carriers and payment networks.

29. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be replaced with a valid provision that most closely reflects the original intent to the extent permitted by law.

30. Entire Agreement

These Terms, together with our Privacy Policy and any order-specific terms presented at checkout (such as promotion rules or product-specific conditions), constitute the entire agreement between you and us regarding use of the platform and supersede prior understandings on the same subject—except where written agreements signed by both parties expressly state otherwise.

31. Changes to Terms

We may update these Terms to reflect changes in our services, legal requirements, or business practices. The “Last updated” date shows the current version. Material changes will be posted on this page. Continued use after changes constitutes acceptance where permitted by applicable law.

32. Contact Information

For questions about these Terms, use the contact details below.